Why Choose Us

Financial Capacity and Capability.

Annvika has the guiding hand and influence of a renowned leader in

Business Process Outsourcing, India.

He acts as a powerful financial back-bone to the company. He also brings to the table his vast and accumulated knowledge of process outsourcing. His valuble presence in the company gives us complete financial flexibility in obtaining resources, management skill and know-how and also a fully scalable technology platform.

Human Capital
Annvika’s efficient functionality and excellence in its customer care and services owes itself to one key factor; and that is, human capital. Our reputation for being a young and fresh company empowers us to attract some of the most talented, capable and dedicated individuals in the contact centre solutions industry. We believe in creating an atmosphere in which the growth and development of these individuals is enabled, which will enhance and further progress their opportunities towards business process outsourcing jobs in BPO India.

Every applicant goes through meticulous training measures for their recruitment, some of which include;

• Skill set Matrix – this system enables us to choose people with the best suited profile and character, with the necessary skill, knowledge and expertise.
• We have an In house Forecasting model that facilitates us to precisely predict staffing requirements.
• Tailor-made domain tests to foresee the minimum aptitude and learning potential for the interviewees.

Carrying out of stringent tests for recruitment.
These tests are customised for voice, back office, technical support and finance and accounting processes. Application of an intense training programme which comprises soft-skills and relevant process knowledge training – hand in hand with frequent refresher programs. A 'Train the Trainer' Model by which Intelnet trainers are (there is no further information about this.)

We have a group of highly proficient trainers who have profound domain knowledge. Every trainee receives a certification from the training manager before entering the production floor.

Fish Bowling.
Each telecaller and team leader has to go through a compulsory fish bowling phase (OJT) for 15 days before hitting the production floor.
There are proficient managers supervising the team at this period.

Quality Control.
A committed quality team is in charge of focussing on process quality with a definite target of enhancing the telecallers' productivity.