Services

Annvika aims to be a primary service provider of outsourcing customer services, contact centre solutions and business process outsourcing services in India Some of Annvika’s services include inbound/outbound processes, telemarketing services, and call centre processes, to name a few.

End to End sales.
One of the most important services that we want to give our clients within our highly superior call centres are Outbound telemarketing services.This allows our clients to take it to the next level, enabling them to build leads and customer data bases and also in hunting for new and potential customers. When a company out sources its telemarketing to Annvika, they can be assured that they will get notably lower costs, high levels of proven process quality and the availability of well trained, computer-literate, college-educated workforce who are able to communicate and portray themselves in a presentable manner.

Lead Generation.
There is usually a great deal of time and effort that goes into the recognising, cultivation, management and transformation of leads into sales. For lead generation to take place, one would need the skill and expertise of individuals who are sufficiently trained in customer care and developing and cherishing human relationships that would provide to be meaningful for the company. However, if sales lead generation services are not a part of your main business, consider outsourcing offshore lead generation services to an expert like Annvika . Annvika is one of the world’s leading service providers of offshore lead generation services. Outsource2india has vast experience in providing global customers with competent lead generation services. Our expertise can help your organization to create leads of higher value and transform them into workable sales opportunities and business prospects. On the basis of your lead generation requirements we can provide you with a personalized solution that would attend to your needs.

Cold Calling
We are able to reach many areas through our cold calling services from insurance cold calling to real estate cold calling to cold calling telemarketing. Our cold calling services can be advantageous to you in regard to the following:

• Define your markets.
• Do an in-depth analysis of a company's business and their human resources requirements.
• Create good calling scripts.
• Carry out e-mail campaigns.
• Distribute practical and beneficial introductory notices.
  
• Conduct cold calling lead generations to lure in prospects.
  

When done correctly, with smart research, scripts, good presentation and delivery, cold calls, will ensure you business. You can be assured that the cold calling telemarketing personnel at Annvika will contact customers and strike the best deals for best deals for your company.

Persistency.

This process is similar to a collections process. First party collections are 30 days past due account. The persistency process is a method in which collections on past due premiums with the objective is to revive the policy. The SLA on this process is the revival percentage i.e. the percentage of policies that have come to a current status. CSAT is extremely important in this process as what we are collecting is not a debt.

Customer Service FMCG:
Annvika manages the post sales activity and complain handling for consumer goods such as a Washing Machine, Refrigerator etc. for some of the leading consumer brands.

Customer Service Telecom:
We handle the first bill explanation and address verification for leading telecom brands. We also look into Complain and Inquiry calls. On a complain call, a service request was raised and diverted to the concerned department.

Back Office:
We handle back office activities in our KPO setup.

Service Ticket Management.
This is a system which we use to out call the telecom customers who have a service request brought up to confirm if the issue that they were facing was resolved. If the issue was not resolved, we forwarded the call with the necessary department to get the complain resolved.

Welcome calling on new connections:
Annvika also facilitates welcome calling on new connections and provide the customer with the particulars mentioned in the agreement. The welcome calling usually includes informing the customer about the due dates, providing him with the customer service numbers where he is able to contact us and resolving any other issues that the customer brings up on the call.