Inbound Call Centre

Inbound Call Centres is a place where companies receive calls from the customers where successively they provide solutions to customer for almost all the questions related to the products and services. Queries related to accounts, technical support, sales, products or general company information. An inbound call centre is one that solely handles inbound calls (calls initiated by the customer)

Our Inbound Call Centre Service

Annvika provides active support for all your inbound communications and in-depth customer service support 24x7. Our Inbound Call Centre Services provide you with substantial time savings, and the most appropriate and cost effective solution for your inbound call centre requirements. Annvika has panoptic experience of working with different customers, which helps us acquire solutions that fit your accurate needs. Loyalty towards our customer and sleek Customer Relationship Management will maximize when your clients hear our professional and friendly voice on the other line We at Annvika (Call Centre India) represent as an extension of your company by holding your current customer base and bring in fresh customers through new marketing scheme for your product and services.

Annvika’s inbound call centre services:

• Phone answering services
• Upselling and cross-selling services
• Product information request services
• Telephone customer service
• Order taking services
• E-mail support
• Live chat support services
• Help desk
• Toll free response
• Technical support

Outbound Call Centre

Where a representative or a call centre agents make outbound calls to customers on behalf of a Business or a client is outbound call centre. And these calls made by the agents is inclusive of everything  from lead generation to customer acquisition, customer care and retention, up-selling & cross-selling, customer verification, market research and data capture, sales or fund-raising calls.

Our Outbound Call centre Services

Cost becomes the most important concern and quality is something you would not want to compromise on. And here the importance of call centre outsourcing comes into picture. At Annvika, we serve our customers with consistent service excellence and effective cost control. The chief focus of our outbound telemarketing services is product sales and value-added sales cycle management. A thorough understanding of your business/industry and target market, suggestion and timing, makes the outbound call centre services at Annvika, most effective.

Annvika’s outbound call centre services

• Telemarketing Services           
• Appointment Scheduling
• Soft Lead Generation
• Surveys and Market Research
• Up Sell/Cross Sell Campaigns
• Credit Card Lead Generation
• Mortgage Lead Generation
• Debt collection
• Insurance Lead Generation
• Debt Collection
• Mail follow- up Services
• Information Verification
• Product and Service Promotion