Inbound/Outbound Tele-Marketing

Annvika acknowledges the fact that in business process outsourcing it is good service and customer care that are the essential elements in acquiring and maintaining their valued clientele. Annvika’s main goal is to be the number one provider of Inbound/outbound process in India and to become pioneers in outsourcing customer service. We realize how important it is for our reputation (as well as our clients) that our customer care representatives at our call centres attend to calls in the quickest and most efficient manner possible.

At Annvika, we manage our Inbound/Outbound services with maximum proficiency and excel in outsourcing customer service.

Our Inbound/Outbound call centre companies in India are fully furnished with up-to-date software and technology. Each call our inbound call centre receives is taken by a professional Customer Service Representative who has access to a computer where in an appropriate greeting, custom on-screen scripting, product/service description, pricing, help desk, etc. is displayed. Our inbound/outbound call centre and customer care management team that are highly skilled and knowledgeable about business processing outsourcing in India. They comprise of highly intelligent individuals who are available around the clock.

Some features of our inbound telemarketing services in our call centres are;

• Appointment Setting
• Order Taking
• Catalogue Sales
• Customer care / Customer service
• Answering Service
• Database Management
• Dealer Locator Service
• General Information
• Literature Fulfilment
• Market Research Surveys
• Membership Applications
• Opinion Surveys
• Overflow / After Hours
• 3rd Party Verification
• Ticket Sales
• Live Telephone Operators
• Up-Selling / Cross-Selling
• Direct Response For Web Site
• Direct Response For Print Ads And All Other Media
• Internet Sales Order Entry
• Insurance Claims
• Insurance & Employment Verification
• Virtual Office Service
• Taking Credit Card Orders
• Reservation Desk
• Inquiry Service
• Lead Generation / Qualification
  
  

Some features of our outbound telemarketing services of our call centres are;

• Market Intelligence
• Database Selling
• Direct Mail Follow-up
• Lead Generation/ Qualification/ Management
• Seminar Population
• Product Promotion
• Debt Collection
• Info & Literature Fulfillment
• Appointment Scheduling
• Decision Maker Contacts
• Up Sell/Cross Sell Campaigns
• Surveys